To place an order, simply browse our website, add the desired items to your shopping cart, and proceed to checkout. You’ll be asked to provide your shipping details, payment information, and confirm your order. Once the order is complete, you’ll receive a confirmation email with your order details.
Can I cancel or modify my order after placing it?
Once your order is confirmed, we begin processing it right away. Unfortunately, we cannot modify or cancel orders once they have been placed. If you need to change or cancel an order, please contact us as soon as possible, and we will do our best to assist you before the order is shipped.
How can I track my order?
After your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery through the carrier's website.
What payment methods do you accept?
We accept a variety of payment methods, including:
Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
Cash on delivery
Other payment options (depending on your location)
How can I contact customer service?
You can contact our customer service team via email at chainave4@gmail.com or by message our official facebook page @chainavenue. We’re available Monday to Friday from 9 AM to 5 PM. If you have any inquiries, we are happy to assist you!
Can I change my shipping address after placing an order?
If you need to change the shipping address, please contact us immediately after placing the order. We will make every effort to accommodate your request before the order is processed and shipped. Once the order has shipped, we may not be able to modify the address.
What do I do if I received the wrong item?
If you receive the wrong item, please contact our customer service team immediately. We will arrange for the correct item to be sent to you and provide instructions on how to return the incorrect product at no extra cost to you.
Do you offer discounts or promotions?
We periodically offer discounts and special promotions. Be sure to sign up for our newsletter or follow us on social media to stay updated on our latest offers, sales, and exclusive deals.
Are the product images on your website accurate?
We make every effort to ensure that the product images on our website accurately represent the items we sell. However, due to variations in screen resolution and lighting, the actual product colors may vary slightly from what you see online. If you have specific questions about an item, feel free to contact us for more information.
Do you offer any loyalty programs or rewards?
Currently, we do not offer a loyalty or rewards program, but we are always working on new ways to reward our customers. Be sure to sign up for our newsletter to receive updates about new offers, promotions, and discounts.
Do you offer product warranties?
We offer warranties for specific products. Please refer to the product description or the product warranty information for details on coverage and any terms or conditions that may apply. If you experience any issues with a product under warranty, please contact us, and we will assist you.
Do you have a mobile app for shopping?
Currently, we do not have a mobile app, but our website is fully optimized for mobile devices. You can browse and shop with ease on your smartphone or tablet. Simply visit our website from your mobile browser.