Missing Items

In the rare event that your order arrives and the item is missing, we want to resolve the issue as quickly as possible. To ensure that we can verify and address the situation, we require proof of the missing item in the form of an unboxing video.

Unboxing Video Requirements

The video should clearly show:

• The condition of the package at the time of opening.
• All contents inside the package, including any receipts, packing slips, or items listed in the order.
• A clear, step-by-step view of the unboxing process, from opening the package to showing that the item is missing.

This helps us confirm that the item was indeed missing when the package was opened and allows us to proceed with the appropriate action. Please make sure the video captures the entire unboxing process from start to finish to avoid any delays in processing.

Review & Refund Process

Once we receive the unboxing video, our team will review the footage to verify the missing item claim. If everything is in order, we will process your refund or discuss other possible solutions, such as a replacement, depending on stock availability. Refunds will be issued to the original payment method.

Important Notes

• Timely Submission: To expedite the process, please provide the unboxing video within 48 hours of receiving your package. Submitting the video after this timeframe may delay the refund process.
• Accuracy of Video: Ensure the video is clear and complete. Incomplete or unclear footage may result in delays or inability to process your claim.

We strive to ensure that all of our customers are satisfied with their orders and are committed to resolving issues efficiently. If you have any questions or need assistance, please don’t hesitate to contact our customer service team.