Defective or Damaged Items

We understand how frustrating it can be to receive a defective or damaged item, and we are here to help resolve the issue quickly and efficiently. If the item you received is defective, damaged, or has any other issue upon arrival, please reach out to us immediately. We kindly ask that you notify us within 48 hours of receiving the product so we can assist you in a timely manner.

Return & Inspection Process

Once we are informed of the issue, we will guide you through the return process. Please ship the item back to us for a full inspection. Upon receiving the returned product, our team will thoroughly examine it to confirm whether it is indeed defective or damaged. This inspection helps us determine the best solution for you, whether it’s a replacement or a refund.

Resolution Options

If the item is confirmed to be defective or damaged:

Replacement: If the product is still in stock, we will send you a replacement item at no additional cost.
Refund: If a replacement is not possible, or you prefer a refund, we will issue a full refund to the original payment method.

Shipping Costs for Defective or Damaged Items

Please note that while we will cover the cost of shipping a replacement to you, the customer will be responsible for covering the return shipping fees when sending the defective or damaged item back to us. We recommend using a trackable shipping method to ensure the item reaches us safely.

Important Considerations

Proof of Damage: If the item arrives damaged, please provide us with clear photos of the damage or defect along with a description. This will help speed up the process and ensure a smoother return or refund.
Timely Notification: To ensure that we can resolve the issue quickly, please notify us about defective or damaged items as soon as possible. Delays in reporting the issue may affect the return or refund process.

We are committed to ensuring your satisfaction and will do everything we can to make things right. If you have any questions or concerns, our customer service team is available to assist you throughout the return and refund process.